Refund PolicyAt SC NIKPOOR ENTERPRISE SRL, we are committed to providing high-quality food bags made from 100% non-toxic materials. Our refund policy is designed to ensure that our customers receive products in perfect condition. Please read our refund policy carefully to understand your rights and our obligations under EU consumer law.
Conditions for RefundWe offer refunds only under the following conditions:
- The product is damaged or defective upon delivery.
If you receive a damaged or defective product, please notify us within 14 days of receipt. We will require proof of purchase and may ask for photographic evidence of the damage or defect. Once we have verified the issue, we will provide instructions for returning the product. Upon receiving the returned product, we will inspect it and process your refund accordingly.
How to Request a RefundTo request a refund, please contact our customer service team at
Nikpoor.enterprise.srl@gmail.com with the following information:
- Your name and contact details
- Order number
- Description of the issue
- Photographic evidence of the damage or defect (if applicable)
Our customer service team will respond to your request within 2-3 business days with further instructions.
Return ShippingIf your refund request is approved, we will provide you with instructions on how to return the damaged or defective product. We will cover the cost of return shipping. Please ensure that the product is securely packaged to prevent any further damage during transit.
Refund Processing TimeOnce we receive the returned product and confirm that it is damaged or defective, we will process your refund within 14 days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card provider to process the refund and credit your account.
No Refunds for Non-Damaged ProductsAs we sell food bags in bulk, we do not offer refunds for products that are not damaged or defective. This policy is in compliance with EU consumer laws, specifically Directive 2011/83/EU on consumer rights, which allows for exceptions to the right of withdrawal for certain goods, including those made to the consumer’s specifications or clearly personalized, and goods which are not suitable for return due to health protection or hygiene reasons if unsealed by the consumer.
Legal ComplianceThis refund policy is in accordance with the applicable EU consumer protection laws and regulations, including:
- Directive 2011/83/EU on consumer rights, which outlines the conditions under which consumers can return products and request refunds.
- Directive 1999/44/EC on certain aspects of the sale of consumer goods and associated guarantees, which provides protection for consumers in case of defective products.
Contact UsIf you have any questions or concerns about our refund policy, please contact us at:Email:
Nikpoor.enterprise.srl@gmail.comAddress: Soseaua Linia de Centura Dreapta, Nr.68, Afumati, IlfovWe are committed to ensuring your satisfaction and will do our best to address any issues promptly and fairly.
